A3 Thinking on a Whiteboard for Finding Root Causes

Here’s the death to problem solving:
A group of people sitting around a conference table trying to solve a technical manufacturing problem. Only one person in the group has actually seen the problem or defect, and the entire rest of the group hasn’t even seen the process first hand that created it. One person is outspoken of their particular idea, and eventually everyone “agrees” to buy into the argument and we march along with an action plan. This is probably the worst possible way to attack a problem – I call it “Engineering by Consensus.”

Here’s a better way: (more…)