Is your Current State Data Garbage?

Have you ever been faced with a coworker approaching you with a perception of a problem occurring somewhere in the organization, yet there is no data to actually quantify the frequency or severity of the problem? This is an everyday occurrence for many of us. Sometimes I see personnel attempting to solve a perceived problem with countermeasures before they truly understand the problem or have quantified the current state. Though I’m proud of them taking initiative to solve a problem, I have to steer them to make sure they fully understand the current state before implementing any corrective actions. (more…)